For families
We work for the resident, but we answer to the family.
The most common worry families share with us before placement is simple: ‘Will I know what’s actually going on?’ Below is what we promise on that — and how to raise anything you’re unsure about.
Visits, anytime
Avon House is a home, not a clinic. Visits are welcome at any reasonable hour — children included, and on weekends. We ask only that overnight stays are arranged in advance.
Always a real person on the phone
When you ring the home, you reach a member of staff who knows your relative — not a switchboard. Most calls are answered within four rings.
Honest first, polished second
If something has gone wrong — a fall, a poorly day, a change in mood — we tell you the same day. We don’t soften it into nothing, and we don’t use it as a sales moment.
A named first point of contact
From day one, a specific senior carer is your family’s named contact. They’re the person who picks up about birthdays, medications, GP visits and the everyday small things.
What other families have said
Avon House is rated 9.7 on carehome.co.uk reviews.
The line below is the one a son of a resident left in a recent review — and it’s the one that families who visit tend to repeat back to us afterwards.
“The atmosphere is like a family home, and definitely not like an institution.”
Independent reviews are gathered on our CQC location page ↗ and on carehome.co.uk. Both are public; we don’t curate which review a visiting family gets to see.
Concerns
If something’s not right, please tell us first.
A small home only works if families feel they can raise a question or concern early. The fastest route is the home’s direct line; the email below reaches the same people. We respond, in writing, within one working day — and we’re comfortable saying when we got something wrong.
Come and see the house