Admissions
Getting started, in five unhurried steps.
We don’t put a brochure in front of you on the first call. Most placements at Avon House follow the pattern below — long-stay residential and respite alike. Each step takes as long as it should.
1. The first conversation
A telephone call or email — usually with a son, daughter or care manager. We listen first; we’re not built around a sales script. There is no obligation at this stage and no fees are discussed in detail until we’ve met.
2. A visit to the house
We walk you round, show you a room, sit for a cup of tea, and answer every question. Bring the resident if they’re well enough — we’d much rather they came than read about us.
3. A pre-admission assessment
Either at the home or at the resident’s current address. Care needs, medication, mobility, mood, what they like and don’t — done conversationally rather than as a tick-box.
4. A written offer
If we feel we’re right for each other, we put a placement offer in writing — including fee details, room, and start date.
5. Move-in day
We help with personal furniture, photos, and the small things that make a room feel like the resident’s own from the first night. A staff member is the named first point of contact for the family.
Fees
Honestly: we’d rather quote than publish.
Fees at Avon House depend on room, level of care, and length of stay (long-stay residential vs respite). Rather than print a starting figure that won’t match what your family actually pays, we quote you specifically after the pre-admission assessment.
We can also have an honest conversation about local-authority funded placements, top-ups, and how respite is billed weekly.
Send us an enquiry